The purpose of the hotline is two-fold - To offer wounded, injured, or ill Soldiers and their Families a way to share concerns on the quality of patient care. To provide senior Army leaders with visibility on medically-related issues so they can properly allocate resources to better serve Soldiers and Families. The hotline is an avenue to gather information about medical care as well as suggest ways we can improve our medical support systems. Staff members are available 24 hours a day, 7 days a week.