Hotline for Air Travelers with Disabilities | United States Department of Transportation
1200 New Jersey Avenue, S.E., Washington, DC 20590
Eligibility
People with disabilities
Hours
Office Hours: 8:30am - 5:30pm (ET), Monday - Friday (excludes Federal Holidays)
202-366-4000
Voice·
DOT Customer Service Center
Application process
Phone calls from the public (those with disabilities).
Service area
United States
Provides general information to consumers about the rights of air travelers with disabilities, responds to requests for printed consumer information, and assists air travelers with time sensitive disability-related issues that need to be addressed in real time.
Last Assured
04/30/2026
Providing organization
United States Department of Transportation
Responsible for planning and coordinating federal transportation projects and sets safety regulations for all major modes of transportation.