Oversees U.S. Immigration and Customs Enforcement, U.S. Citizenship and Immigration Services, Federal Law Enforcement Training Centers, Federal Protective Services, U.S. Customs and Border Protection, Transportation Security Administration (TSA), U.S. Coast Guard, U.S. Secret Service, and Federal Emergency Management Agency (FEMA).

Refugee resettlement agency, assisting newly arriving refugees and asylees with the transition of moving to a new land. Services include case management, employment services, education services, English language training, community orientation, and information and referral. May assist clients for up to five years. Provides cultural and diversity training to employers, businesses, agencies, and church groups. Also provides immigration counseling and interpreter services. The Center for New Americans also has some services available for other immigrants who have come to the United States by choice, sometimes for the same reasons as refugees. Services provided for immigrants include English language training, immigration services, and citizenship classes.

Services include: applying for and renewing a green card; a Guide to Naturalization; applying for citizenship; resources for studying for the test and taking a practice test. Other services include asylum offices and application support centers which provide fingerprinting and related services ​Common various forms including the Application for Naturalization, Application to Replace Permanent Resident Card, Application for Replacement Naturalization/Citizenship Document and the Request for a Hearing on a Decision in Naturalization Proceedings are available on the website.

Accompanies newly arrived Latinos as they seek to understand U.S. cultural norms and expectations, overcome language barriers, and integrate into Sioux Falls and surrounding communities. Develops educational opportunities that include English language learning for adults, citizenship preparation, and other opportunities to advance. Offers support to Latinos affected by domestic violence through providing resources, accompaniment, and assessment of immigration options. Provides an Immigration Program that is recognized and accredited by the U.S. Department of Justice, and that offers competent, professional and affordable immigration counseling and legal services to Latino individuals and families. Accompanies and educates Latinos while assisting them in accessing social, mental health, medical, dental, legal, employment and other services available in Sioux Falls and the tri-state region. Partners with other agencies in the Sioux Falls area by advocating and collaboratively advancing bicultural and bilingual awareness and services. Upholds and promotes the dignity and human rights of Latino immigrants through advocacy and justice. Partners with local/regional/national agencies and advocates to educate the public and address immigration issues and legislation.

Translation & Interpretation (For jobs, medical/dental appointments, court services, schools, community services). Workforce Placement (providing inroads & assistance to immigrants entering the SD workforce or changing careers). Immigration Services (documentation assistance, transportation, citizenship coaching). Language Education (English as a second language 'ESL' & Spanish classes). Advocacy (referrals and resource connections). Household Needs (Furniture, bedding, etc.).