Long-Term Care (LTC) Ombudsman programs work to resolve complaints related to the health, safety, welfare and rights of individuals who live in LTC facilities, such as nursing homes, assisted living centers and community living homes. LTC Ombudsman representatives ensure that residents have regular and timely access to ombudsman services, conduct unannounced visits to nursing homes and assisted living communities. The representatives identify, investigate, and work to resolve complaints made by or on behalf of residents. Additionally they provide information to residents, families, and community members about Long-Term Services and Supports.

Long Term Services and Supports provides opportunities to enhance the quality of life for older adults, adults with disabilities, and their caregivers through home and community based services. To contact Long Term Services and Supports, please call Dakota at Home. Services Include: home care services to help adults remain in their home, safety and help moving around, nutrition and meals, Senior Health Information and Insurance Education (SHIINE) providing individuals information about benefits they can receive through Medicare, caregiver support, Structured Family Caregiving, residential living services, Ombudsman program providing advocacy and education for residents, family, and staff in long term care settings, and adult protective services providing interventions to protect vulnerable adults from abuse, neglect, and exploitation.

Helping connect those who provide care and support for another adult with the AARP Caregiver Resource Center.